TERMS AND CONDITIONS These are the terms and conditions on which we supply our products to you. Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with us. The terms and conditions posted on the website at the time you place your order will govern that purchase. How to contact us. You can contact us with the provided contact number . If we have to contact you, we will send an email to the email address you provided to us in your order. Placing an order How you can place an order. Orders are placed through our website. Once you’ve added the product(s) you’d like to your basket, you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check, double check and even triple check your order (e.g. the product(s), size(s) and delivery address) before clicking the “complete order” button or the “pay now” button. Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket. After you place an order, you will receive an email from us confirming that we have received it. Our official acceptance of your order takes place when we email you to confirm we’ve dispatched your product(s). It’s at this point that a contract will come into existence between you and us. When we acknowledge your order, we’ll also confirm your order number. Our rights to cancel your order If we cannot fulfill your order. In the unlikely event that we’re unable to fulfill your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product. Delivery Additional charges. Any customs, duties or additional charges which apply to your order will be your responsibility and are not included in the delivery costs. When we will provide the products. When we deliver the products to you will depend on the delivery method you select during the order process, please refer to our delivery timings. We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control , we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received. If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products. If you have changed your mind about the product. We offer a goodwill guarantee which gives you 30 days (unless stated otherwise on our website) to change your mind and receive a refund instead of the standard 7 days (which does not affect your legal rights in relation to faulty products). In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, just contact us to let us know. Returns and refunds Ask us any questions or in the unlikely event that you have any complaints about the product, please let us know by contacting through the provided contact , or via any of the other options on our website. Please provide your name, delivery address, order number and email address so we can help you quickly and easily. After products have been sent to you or you have received them, you must return them to us. The process for returning products to us is set out in our Returns Policy. Visit our Returns Portal at airlyactive.com/returns, enter the required information (including details of the product(s) you are returning and the reason(s) for the return) and follow the relevant instructions including (if specified) printing a returns label. Following this, you should leave the package containing the product(s) you are returning (with the returns label securely attached). please make sure that the products are returned to us within 7 days. How and when we will refund you We will refund you the price you paid for the products (including delivery costs where applicable) by the method you used for payment. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 7 days from the day we receive the unused product back from you. Please note How and when we will refund you you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, the address for delivery; or you do not, within a reasonable time, allow us to deliver the products to you. Refunds we will refund any money you have paid to us for products we have not provided. Price and payment We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website or our app. If you placed your order for a product before the price change, the price will be as stated on our website (as applicable) at the time when you placed your order. What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we refund you any sums you have paid and require the return of any products provided to you. Our responsibility for loss or damage suffered by you We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products. We are not liable for business losses. We only supply the products for private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.